Terms of Service

1. The Service

StatQuestions analyzes customer and employee feedback. It classifies messages and calls into a consistent set of themes, tests whether the differences it reports are statistically meaningful, and lets you trace any number on a dashboard back to the individual records behind it.

We may add, change or withdraw features. Where a change materially reduces functionality you are paying for, we will give at least 30 days notice.

2. Your Data Stays Yours

• •You own everything you upload and everything the platform produces from it. We claim no ownership of either.
• •We use your data only to run the service for you. We do not sell it, rent it, use it for advertising, or use it to build features for anyone else.
• •We do not train AI models on it, and neither do our sub-processors. This is a contractual commitment, not a setting.
• •You can export it at any time while your account is active, and for 30 days after cancellation.
• •We hold a limited right to process your data purely to provide, secure and support the service. That right ends when your account does.

How we handle personal data, who our sub-processors are, where data is stored and how long it is kept are set out in the Privacy Policy, which forms part of these terms.

3. Your Responsibilities

For data you upload, you are the data controller and we are your processor. That means the following are yours to get right, and we cannot do them for you:

• •Having a lawful basis to collect the data and to share it with us
• •Giving the people the data describes whatever notice the law requires
• •Telling us the retention period you want applied, and instructing us when to delete
• •Keeping account credentials secure and telling us promptly if they are compromised
• •Not uploading data you are contractually or legally barred from sharing with a processor

4. Acceptable Use

You agree not to:

• •Upload data you have no right to process, or data belonging to a third party without their controller’s authority
• •Use the platform to surveil or profile individual employees or customers in a way the law does not permit
• •Attempt to access another organization’s data, probe the platform for vulnerabilities without written permission, or interfere with its operation
• •Resell, sublicense or white-label the service without a written agreement
• •Upload malicious code, or content that is unlawful

We may suspend an account that is causing harm to the platform or to other customers. Except where the harm is ongoing and severe, we will tell you first and give you a chance to put it right.

5. Subscriptions and Payment

• •Fees, seat counts and volume tiers are as set out in your order form or on the pricing page at the time you subscribe.
• •Card payments are handled by Stripe. We never see or store your full card number.
• •Subscriptions renew automatically for the same term unless canceled before the renewal date.
• •Cancel at any time. Your subscription runs to the end of the period you have paid for, and fees already paid are not refunded except where the law requires it or where we have materially failed to provide the service.
• •We may change prices with at least 30 days notice before your next renewal. If you do not accept a change, you may cancel before it takes effect.
• •Fees are exclusive of taxes, which you are responsible for where they apply.

6. Security

We encrypt data in transit and at rest, isolate each organization’s data, restrict access to the people who need it, and detect and remove payment card numbers and government identification numbers from free-text content at the moment it is written, before it is stored.

If we become aware of a breach affecting your data, we will notify you without undue delay and give you what you need to meet your own reporting obligations.

7. Analytical Output

The platform reports what it finds in your data and shows the method behind every figure, including the tests applied and the records underneath. That transparency is the point of the product, and it is what lets you check our work.

It is not a guarantee of accuracy. Classification and sentiment scoring are imperfect, source data carries its own errors, and statistical findings describe the data supplied rather than the world. Outputs are provided to inform your judgment, not to replace it, and you remain responsible for decisions you take on the back of them.

8. Warranties and Liability

We will provide the service with reasonable skill and care. Beyond that, and to the maximum extent the law allows, the platform is provided as is, without implied warranties of merchantability, fitness for a particular purpose, or uninterrupted operation.

• •Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or lost data, however caused.
• •Our total liability under these terms is capped at the fees you paid us in the 12 months before the event giving rise to the claim.
• •Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.
• •The caps do not apply to your obligation to pay fees, or to either party’s breach of confidentiality.

9. Term and Termination

• •Either party may terminate for convenience at the end of the current subscription period.
• •Either party may terminate immediately for a material breach the other has not cured within 30 days of written notice.
• •On termination you have 30 days to export your data, after which it is deleted in line with the Privacy Policy.
• •Sections covering data ownership, confidentiality, liability and governing law survive termination.

10. Governing Law

These terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules. The state and federal courts located in Volusia County, Florida have exclusive jurisdiction, and both parties consent to that venue. Where you are a consumer in a jurisdiction that gives you the right to bring proceedings locally, this does not take that right away.

11. Changes to These Terms

We may update these terms. Material changes take effect at least 30 days after we notify you by email or by a notice in the platform. Continuing to use StatQuestions after that date means you accept the updated terms. If you do not, you may cancel before they take effect.